General Terms and Conditions
SGG Events Ltd. is the owner of an online platform for the sale and purchase of tickets (hereinafter referred to as: Platform) at the Internet address: www.globalevents365.com. We are a ticket marketplace that aims to connect users to buy (in this capacity, "Buyer") and sell (in this capacity, "Seller") Tickets. The Seller (and not us) sets the prices for the Tickets. As a marketplace, we do not own the Tickets sold on the Site. SGG Events Ltd is only a re-seller and a marketplace for all the services we provide. By using the SGG Events Ltd. SGG Events Ltd. Platform ("Platform"), you expressly agree to be bound by the following "Terms" and all applicable laws and regulations governing the Platform. SGG Events Ltd. reserves the right to change these Terms at any time, effective immediately upon posting on the Platform. If you violate these Terms, SGG Events ltd. may take appropriate legal action against you, including to terminate your use of the Platform, cancel your ticket order, ban or bar you from future use of the Platform and other actions they deem appropriate.
- Permitted Use
- You agree that you are only authorised to visit, view and to retain a copy of pages of this Platform for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this Platform for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise for your personal use, unless otherwise specifically authorised by SGG Events Ltd.
- Illegal and/or unauthorised uses of the Platform, including, but not limited to, unauthorised ticket sales, or unauthorised use of any robot, spider or other automated device on the platform, may be investigated and appropriate legal action taken, including but without limitation to civil, criminal and injunctive redress.
- Exemption from liability (Disclaimers)
- Due to the nature of the information and communication technologies used for the development and operation of the Platform, it is possible from time to time to make errors in the functioning of the Platform, which SGG Events Ltd. will eliminate in a timely manner. It is also possible that the Platform is temporarily unavailable, running slowly or intermittently. By accepting these Rules, you agree that the stated risks are possible and acceptable to you. Except in case of intent or gross negligence on our part, SGG Events Ltd. will not be liable for material, property and/or non-property damages and lost profits that you may suffer as a result of any problems in the operation of the Platform or in the quality of the service SGG Events Ltd. provides in compliance with these Rules.
- SGG Events Ltd. will not be liable to you for non-compliance with our obligations under these Rules in case of force majeure: unforeseen or unavoidable events of an extraordinary nature, such as fire, flood, earthquake, storm, hurricane or other natural disaster, epidemic or pandemic, acts of public authorities, terrorist acts, strike, lockout, etc. When SGG Events Ltd. invoke force majeure, SGG Events Ltd. will inform you what the force majeure consists of and the possible consequences thereof for the fulfillment of our obligations under these Rules.
- SGG Events Ltd. will not be liable to you for any failure to perform the obligations of an Event Organizer or a Service Provider under the Distance Contract, concluded with you, including liability for refunds of amounts paid by you in regards with the termination or cancellation of a Distance Contract, regardless of the reasons for that.
- Trademarks
- SGG Events Ltd. logos found on this platform are registered trademarks of SGG Events Ltd. and may not be used at any time under any circumstances save with the prior written permission of SGG Events Ltd.
- Copyright
- The content and software on this SGG Events Ltd. platform is the property of SGG Events Ltd. and is protected by copyright.
- Limitation on Liability
- Except in jurisdictions where such provisions are restricted, in no event will SGG Events Ltd. be liable to you for any direct, indirect, consequential, exemplary, incidental, special or punitive damages, including but not limited to lost profits, even if such damage was reasonably foreseeable and even if SGG Events Ltd. has been advised of the possibility of such damages.
- Governing Law
- By using the Platform, you agree that any dispute will be governed and construed in accordance with the law.
- Purchase Policy (Terms and Conditions of Sale)
- This Purchase Policy incorporates our General Terms and Conditions.
- Definitions
- "The Platform" is a specialized platform for selling tickets for cultural, sports and other mass events, such as concerts, festivals, theater, cinema, etc. ("Events"), as well as services related to those Events, such as purchasing a ticket with insurance, etc. ("Services"). The platform is available on the following Internet address: www.globalevents365.com. The owner and operator of the Platform is SGG Events Ltd. ("the Company", "we", "us"). SGG Events Ltd provides an online platform and related services (“Services”) that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (“Tickets”) and we may make such Services available internationally via one or more of our websites.
- Under the term "Event" the following will be understood - entertainment event including but not only, concerts, exhibition, sport, theatre, cinema, music and/or art event to be held at a Venue in respect of which SGG Events Ltd. have the right to sell You Tickets.
- Under the term "Ticket" the following will be understood - tickets or other types of evidence (including electronic tickets) for an Event sold by SGG Events Ltd. to all our customers on behalf of the organization, promoter or other entity, responsible for the Event, for the right to attend and occupy space at an Event.
- Under the term "Venue" the following will be understood - any facilities or locations of any nature where the Event is being held.
- Under the term "the Company" the following will be understood - SGG Events Ltd.
- Under the term "You" the following will be understood - you or anybody who is acting with your authority or permission or in your behalf.
- "Your" shall be read accordingly.
- Under the term "Promoter" the following will be understood – the organization or person staging, hosting, organizing or other, the Event if different from Us and the Venue.
- Under the term “material change” the following will be understood - a change which in the Venue or Promoters reasonable opinion, makes the Event materially different to the Event that the purchasers of a Ticket, taken generally, could reasonably expect. Changes to supporting acts, members of a band or the line-up of any multi-performer event or the use of understudies will not be a material change.
- Incorporation
- These Terms and Conditions incorporate and should be read in accordance with the Venue and/or Promoter terms, conditions and regulations, copies of which are available upon request from the Venue and/or Promoter. In the event of any inconsistency between the SGG Events Ltd. terms and conditions and the terms in relation to Venue or Promoter requirements, those of the Promoter shall prevail. If no Promoter, those of the Venue shall prevail.
- SGG Events Ltd's Platform acts as a ticket marketplace and we are only a reseller of tickets and services. SGG Events Ltd is NOT a Promoter or Event/Venue organizer.
- SGG Events Ltd. is not responsible for the organisation or staging of the Event and has no control over the cancellation or rescheduling of or for material changes to any Event.
- Tickets
- All Tickets are offered subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to confirming Your order and any queries relating to them should be raised with us prior to purchase, as placing Your order constitutes acceptance of these Terms and Conditions.
- A valid Ticket must be produced to get into an Event. Removing any part of, altering or defacing the Ticket may invalidate Your Ticket.
- It is Your responsibility to check Your Tickets to ensure they are correct as if you have made a mistake it cannot always be rectified after purchase and SGG Events Ltd. will not be responsible for any failure to rectify a mistake and/or refund the Ticket price in such circumstances. Accordingly, please check your Tickets carefully on receipt and contact us immediately if there is a mistake.
- SGG Events Ltd. will not be responsible for any Ticket that is lost, stolen or destroyed. It is not always possible to issue duplicate tickets. For example for non-seated events where there is a possibility of both the original and duplicate tickets being used, compromising the licensed capacity of the venue. Duplicates may therefore be issued at the discretion of the Promoter or the Venue acting reasonably. If duplicates are being issued, a reasonable administration charge may be levied and the duplicate Tickets will only be issued for collection from the venue and cannot be resent by mail.
- SGG Events Ltd. and the Promoter reserve the right to provide alternative seats at an Event to those specified on the Ticket if the staging of the Event reasonably requires, provided they are of no less value to that stated on the Ticket.
- Where a concession is claimed, proof of identity and concession entitlement (for example of age or student status) may be required in which event you will be obliged to provide at any such time proof of your entitlement to the concession.
- Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.
- Purchasing tickets for Events and Services
- In order to purchase a ticket for an Event or Service you need to:
- select the ticket for the Event or Service you wish to purchase and configure their eligible items (e.g. ticket type, price, number of tickets/ Services, method of payment, etc.);
- log in to your user profile or enter your email address, in case you choose to make the purchase as a guest (without registration in the Platform) (this step can be performed before the previous one);
- accept these Rules, the general and/ or special conditions of the organizer of the Event or of the Service provider;
- and make the payment of the purchased ticket or Service by the payment method you have chosen.
- Until submitting the order for the purchase of a Ticket or Service, you can change the selected ticket for Event or Service, the parameters of the ticket or Service configured by you, the contact information you have provided, as SGG Events Ltd.ll as correct mistakes when entering information. After the purchase order is submitted, such changes cannot be made. Therefore, it is necessary to make sure that the information entered or selected is correct before placing your order to purchase a ticket or Service. SGG Events Ltd. will not be liable if you cannot use a purchased ticket or Service due to incorrectly selected or submitted information.
- Submitting an order to purchase a Ticket or Service is considered a request by you to enter into a contract betSGG Events Ltd.en you and the Promoter or Event organizer/Service Provider to attend (access) the relevant Event or to receive the relevant Service ("Distance Contract"). The distance contract is considered concluded, respectively the ticket for Event or Service ordered by you is considered purchased, at the moment you receive confirmation for the purchase. The confirmation of the purchase is sent to the email address specified by you in your profile on the Platform or entered when placing an order without registration in the Platform. This confirmation shall indicate all information about the purchased ticket or Service, which has been provided to you in compliance with these terms and conditions or selected/configured by you in compliance with the latter. The confirmation for the purchase of a ticket or Service, together with the applicable general and special conditions of the organizer of the respective Event or the provider of the respective Service, form your Distance Contract with this organizer or provider.
- The confirmation of the purchase is always sent after SGG Events Ltd. receive the price of the tickets or Services ordered by you. When you have chosen a payment method where payment is not made at the time of placing the order, you will receive a confirmation for receiving your purchase order, after which you should pay the price of the ordered tickets/ Services, including applicable fees (e.g. for issuance, payment, delivery, etc.) within 48 hours of receiving the confirmation of the order. In case you do not make payment within the specified period, your order will be canceled.
- When using a payment card or payment account to pay for your purchase on the Platform, you should only use your own payment card or account. Regardless of whether you make the purchase through your user profile or as a guest and regardless of the method of payment, the buyer of the respective ticket or Service is considered the individual who pays for the purchase (regardless of whether the same person is the owner of the used user profile or email address). When paying by payment card or through a payment account, the holder of the payment card or account is considered to be the payer of the purchase.
- If you have placed an order for purchase of a ticket or Service that is related to limited capacity of the Event or the Services, and you have not yet paid for the order it is possible:
- that SGG Events Ltd. determine a shorter term for payment of the order; in this case, the current payment deadline will be indicated in the order confirmation;
- to sell the ticket or Service ordered by you even before the expiration of the applicable term under these terms and conditions. In this case, your order will be canceled, for which you will receive an email.
- After the successful purchase of a ticket or a Service through the Platform, you should contact directly the organizer/provider of the respective Event or Service concerning all issues related to attending the Event or using the Service. SGG Events Ltd. do not undertake to provide after-sales, complaint or other support in relation to the tickets or Services purchased by you, except when your inquiry, complaint or claim is related to our activity in compliance with these Rules.
- From the moment of conclusion of a Distance Contract, you have the right to get access to the Event for which you have purchased a ticket, respectively to receive the Service you have purchased, under the conditions specified in the Distance Contract (including the relevant general and special conditions of the organizer/ supplier). You should keep the purchase confirmation email for future reference to your rights and obligations concerning the purchased ticket or Service.
- In order to purchase a ticket for an Event or Service you need to:
- The tickets for Events and Services offered through the Platform are those related to entertainment experiences, and when concluding a Distance Contract, a specific date for the provision of the respective services is indicated/ agreed. In these hypotheses Art. 57, item 12 of the Consumer Protection Act provides for an exception to the general rule, enabling the consumer to withdraw from a distance contract within 14 days of its conclusion. Therefore, in the general case, you can cancel the relevant Distance Contract (i.e. return the purchased ticket or cancel the purchased Service) only if it is provided for in the Distance Contract and within the terms and conditions, agreed in the Distance Contract. In these cases, the legal rules on the right of withdrawal do not apply.
- If you have the right to withdraw from a Distance Contract under the law or on the basis of a Distance Contract, you should exercise your right of withdrawal through the relevant Event Organizer or Service Provider. Unless otherwise specified, SGG Events Ltd. do not provide after-sales support and do not accept statements on behalf of Event Organizers and Service Providers after the time of sale through the Platform.
- Delivery
- Tickets may be dispatched to you electronically or by post (including secure, registered, recorded and regular post) or made available for collection at the venue box office.
- SGG Events Ltd. will dispatch purchased Tickets as soon as possible. Tickets will be delivered physically or shall be sent to you via e-mail, when it is possible.
- When purchasing a ticket for an Event, together with the confirmation of the purchase, you will receive the purchased ticket as an electronic document. You should use the obtained ticket in compliance with the instructions of the organizer of the Event to which the ticket relates. When a barcode or QR code is displayed on the ticket, the ticket may not be able to be used after the initial scan of the code. Therefore, it is necessary to store your ticket in compliance with the instructions of the organizer of the event and in any case not to provide your ticket to third parties (respectively not to provide access to third parties to the device where you store the ticket). We will not be liable in case you are not admitted to the Event due to the fact that your ticket has already been used.
- Tickets will only be delivered to the billing address of the debit/credit card holder unless SGG Events Ltd. specifically offer You the facility for Tickets to be sent to an alternative address.
- If Tickets dispatched by post, courier, other special delivery or registered post, are returned to Us as "addressee unknown" SGG Events Ltd. reserve the right to cancel Your booking and make a refund of the Ticket price only.
- SGG Events Ltd. shall have the right to make Tickets available for collection at the Venue box office. In such case, You will be informed by telephone, email or in writing of the arrangements for collection, provided this becomes necessary.
- If You are collecting Your Tickets from the Venue box office, You must have Your acknowledgement of order and the credit/debit card used to make the order with You otherwise you will not be entitled to collect Your Tickets.
- If Your Tickets are not being held at the Venue box office, and You have not received Your Tickets from Us seventy two (72) hours prior to the Event please contact Us immediately including your order number and the name and postcode of the ticket purchaser.
- When purchasing the Services, the confirmation of the purchase is the document with which you should identify yourself as a user of the Service to its provider. If the Service Provider has other/ additional identification requirements, they will be specified in the purchase confirmation that you will receive.
- The responsibility for the proper storage of the tickets and confirmations for your purchase is entirely yours. We will not exchange lost, stolen or destroyed tickets, purchase confirmations or other documents that serve to identify you as a buyer of an Event or Service ticket, and we will not be liable in case you are not admitted to an Event for which you have purchased a ticket, or if you cannot use a Service that you have purchased through the Platform.
- Refunds and changes to the Events
- The Promoter and/or the Venue reserves the right to make alterations to the published Event program where reasonably necessary.
- Once you have purchased a Ticket from Us you will not be entitled to exchange or to obtain a refund for that Ticket other than as described in this section.
- If an Event is cancelled, or rescheduled (subject to the below) or where there is a material change to the program of an Event, you may be entitled to a refund of the face value price paid (or, if the face value has been reduced by the Promoter, the discounted face value price paid) of the Ticket (excluding any booking fee or service charges) from the Venue or the Promoter.
- Where an outdoor event is cancelled or curtailed because of adverse weather, the Venue or Promoter may not be liable to make any refund or pay any compensation beyond the refunds that may be payable under the Venue’s or Promoter’s rules.
- SGG Events Ltd. has no control over the cancellation, rescheduling or making of material changes to any Event and will not be responsible for any refund payable in these circumstances.
- If SGG Events Ltd. are unable to issue refunds directly, SGG Events Ltd. will be able to provide you with information as to whom you should contact to seek a refund, but SGG Events Ltd. are not liable to you for such refund if you are unable to obtain a refund from the applicable Venue or Promoter.
- If you wish to claim a refund in any of the circumstances described above, You should notify Us as soon as possible and no later than 30 days after the applicable cancellation, rescheduling or material change. Where SGG Events Ltd. inform You that we are responsible for the refund you must return any unused Ticket(s) to us before we are able to process any refund. If SGG Events Ltd. are able to provide You with a refund, as described above, SGG Events Ltd. will refund You the face value price of the Ticket (excluding any booking fees or service charges). Refunds will only be made to the person who originally purchased the Ticket(s) and, wherever possible, will be made using the same method as was used to purchase the Ticket(s) except, where payment was made by cash.
- Liability
- SGG EVENTS LTD. shall not be liable for any loss, injury or damage to any person (including You) or property howsoever caused in circumstances where such loss or damage is not directly as a result of a contract breach by SGG EVENTS LTD. (save for death or personal injury).
- SGG EVENTS LTD. shall not be liable for any indirect or consequential losses or loss of data, profits, revenue, earnings, goodwill, reputation, enjoyment or opportunity, or for distress, or any exemplary, special or punitive damages, arising directly or indirectly from Your use of any SGG EVENTS LTD. service and/or any tickets made in connection with it. All and any personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by You are at your own risk. Liability for the cancellation or rescheduling of an Event, or for material changes to an Event, will be limited to the refund as set forth in the previous section.
- Due to the nature of the information and communication technologies used for the development and operation of the Platform, it is possible from time to time to make errors in the functioning of the Platform, which we will eliminate in a timely manner. It is also possible that the Platform is temporarily unavailable, running slowly or intermittently. By accepting these Rules, you agree that the stated risks are possible and acceptable to you. Except in case of intent or gross negligence on our part, we will not be liable for property and non-property damages and lost profits that you may suffer as a result of any problems in the operation of the Platform or in the quality of the service we provide in compliance with these Rules.
- We will not be liable to you for non-compliance with our obligations under these Rules in case of force majeure: unforeseen or unavoidable events of an extraordinary nature, such as fire, flood, earthquake, storm, hurricane or other natural disaster, epidemic or pandemic, acts of public authorities, terrorist acts, strike, lockout, etc. When we invoke force majeure, we will inform you what the force majeure consists of and the possible consequences thereof for the fulfillment of our obligations under these Rules.
- SGG EVENTS LTD. is not responsible for the actions or failures of any Venue, performer or Promoter. Under no circumstances shall SGG Events Ltd. be liable for death or personal injury suffered by You or Your guests arising out of attendance at an Event, unless caused by our negligence. Neither shall SGG Events Ltd. be liable for any loss or damage sustained to Your property or belongings, or those of any guests under Your booking, attending an Event other than caused as a result of our proven negligence or that of the Venue or the Promoter or other breach of statutory duty.
- SGG EVENTS LTD. shall not be liable to You for failure to perform any of its obligations under these terms and conditions to the extent that the failure is caused by an event of Force Majeure (defined below in these General Terms and Conditions). This clause does not affect the terms of any clauses specifically providing for a right of refund.
- Cancelled/re-scheduled Events
- It is Your responsibility to check if an Event has been cancelled or re-scheduled and to check the date and time of any re-scheduled Event. Where SGG Events Ltd. become aware that an Event is cancelled or re-scheduled, SGG Events Ltd. will use Our reasonable endeavours to notify You using the details You provided Us with at the time of ordering, but SGG Events Ltd. may not always be able to do this and SGG Events Ltd. do not guarantee that you will be informed of such cancellation before the date of the Event.
- It is Your responsibility to inform Us of any change to the contact address, telephone number or email address You provide Us with at the time of ordering.
- For football matches, or any other sporting fixtures or events no guarantees can be given that the Event will take place at a particular time or on a particular date. SGG Events Ltd., the Venue and the Promoter reserve the right to reschedule any such Event-without notice and without any liability whatsoever. The details given on football tickets or on the tickets of any other sporting fixtures or events are indicative only and it is Your responsibility to check the final arrangements for any matches or other sporting fixtures or events for which you have tickets including the date and Kick-off or start times of any such Event.
- Use of details and Data Protection
- For information on how SGG Events Ltd. use information and Data Protection see the SGG Events Ltd. Privacy Policy here.
- Void and null Tickets
- Any Ticket obtained in breach of these Terms and Conditions shall be void and all, rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to an Event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. Void Tickets are non-refundable.
- Conditions of Admission
- The management of the Venue reserve the right to refuse Ticket holders’ admission to the Venue in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void.
- The management of the Venue also reserves the right to request that Ticket holders leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right.
- Restrictions and prohibitions
- The use of equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data inside any Venue is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed. Any recording made of an Event in breach of these conditions shall belong to the Promoter. The Promoter and Venue will not be liable for any loss, theft or damage to confiscated items.
- By attending an Event, Ticket holders consent to filming and sound recording of themselves as members of the audience. The Promoter may use such films and recordings (including any copies) without payment.
- Health and Safety
- Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the Event.
- If Ticket holders have any special requirements or concerns about any special effects which may be featured at the Event, prior notice should be provided when ordering Tickets. Special effects may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects.
- Complaints, alerts and dispute Resolution
- You can file complaints against the organizers of Events and the Service Providers, that you have purchased through the Platform, by addressing the same to the address of carrying out business activity of the respective organizer/ provider, indicated in the begging of these Terms.
- When the complaint is addressed to us, we will register and review the complaint and respond to it within one month from the date of its receipt. When, as a result of a received complaint, we find gaps or weaknesses in our activity, we shall take all necessary measures to eliminate these gaps and weaknesses in our activity. If, in our sole discretion, your complaint relates to the activities of an Event organizer or a Service Provider, we will forward the complaint to the respective organizer/ provider within three days of receiving it.
- You can file complaints and alerts against our activities, as well as against the activities of Event Organizers and Service Providers, to the Consumer Protection Commission (CPC) as well. Complaints, signals and proposals are submitted to the CPC in person, in writing on paper, in one of the regional centers of the CPC or electronically through the electronic form for filing a complaint/ signal on the CPC website at kzp.bg/elektronna-forma-za-podavane-na-zhalba-signal. The legal deadline for reviewing complaints is one month. After the completion of the inspection of the complaint/ signal, the sender is notified of the result in the same way as s/he submitted hers/his complaint/ signal.
- Consumer disputes between us can also be resolved out of court with the help of the General Conciliation Commission for Consumer Disputes, which operates under the Consumer Protection Commission. More information about the alternative (out-of-court) settlement of disputes and the activity of the conciliation commissions can be obtained from the Consumer Protection Commission at Sofia 1000, 4A Slaveykov Square, tel. 02 9330 588, website kzp.bg, e-mail: adr.sofia@kzp.bg, as well as from the European Consumer Center at the address: Sofia, 14 Bacho Kiro Str., tel. 02 986 76 72, internet address ecc.bg, e-mail: info@ecc.bg. You can also use the European Online Dispute Resolution Platform, available at ec.europa.eu/consumers/odr. The decisions of the respective bodies on the indicated methods for out-of-court/ voluntary settlement of disputes are not binding on the parties to the dispute and are not subject to enforcement.
- When a dispute between us, arising from our activity in compliance with these Rules, cannot be resolved in good faith and mutual agreement, the dispute will be referred for resolution by the competent court in Sofia.
- Other provisions
- These Rules and all aspects of the relationship between us and you will be subject to the laws.
- It is possible to amend the current Rules at any time, as we will announce this in a timely manner on our website. Unless otherwise specified in the communication of the relevant amendment, the amendment to the Rules will be effective from the date of publication of the relevant notice of amendment. The amendment of the Rules will not affect the rights you have under your contracts with Event organizers and/ or service providers concluded through the Platform during the validity of the amended/ revoked Rules.
- When the terms of a Distance Contract that you have entered into with an Event Organizer or a Service Provider are inconsistent with these Rules, our obligations and responsibilities will be determined solely by what is provided in the current version of these Rules.
These Rules are prepared and are available in English. The rules are in force as of July, 1, 2023.
Did not found what you are looking for?
Global Events 365 can grant you access to any event in any part of the world, or can organize your personal unique experience
Fill up the request form and we will contact you for your offer
Request your offer